SIZING ISSUES

Before placing an order, we highly recommend that you take your measurements and refer to the sizing chart. 

For sizing issues, contact us within 14 days after receiving your items at support@roots.clothing. A production fee will be charged for size replacements greater than 1 size smaller or 1 size larger. 

For this reason, we highly recommend that you check our sizing chart before placing your order.

 

MODIFY OR CANCEL YOUR ORDER

You have 24 hours after placing your order to make any changes or cancellations. Contact our customer support team at support@roots.clothing. 

After 24 hours, it will be too late to make any changes to your order as it will already be in production.

 

DAMAGED AND FLAWED ITEMS

At Roots Clothing, we do our best to ensure product quality and order accuracy.

In rare instances, you may receive a damaged item, poor-quality printing, or an incorrect product. When this happens, we’ll replace or refund your purchase to ensure your 100% satisfaction.

If this happens to you, please contact our customer support team at support@roots.clothing and send us a clear photo of your item with a brief description of the issue. 

Depending on the issue we will send you a replacement order or a refund. 

Note: Depending on your bank and payment methods, refunds may take 5-10 business days to process.

 

ORDER NOT RECEIVED

If you haven't received your items 60 days after placing your order, please contact our customer support team at support@roots.clothing, or contact us online. 

We’re here to help, so don’t hesitate to reach out to us.

 

RETURNS

Because every product is custom-made, we do not accept any returns.

However, we want to make sure you are nothing less than satisfied, so we’re more than happy to work with you and find a solution to make sure you’re happy. 

Please contact our customer service team at support@roots.clothing.

REFUND

If your not satisfied with your item(s), please email us at support@roots.clothing  with the reason, within 14 days from receiving your order. We will take each case independently and offer a replacement order, a store credit, or a refund depending on the issue.

We do not issue store credit or monetary refunds for the following:

- Orders in which addresses are inputted incorrectly by the customer
- Orders in which customer orders the wrong size
- Products that are worn, washed, marked or damaged in any way